"The "Balanced Scorecard" is a performance-measurement tool first popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values - from each of four perspectives (financial, customer, internal process, and organizational readiness), - tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot...

"Inspired by trends in U.S. public libraries, this book teaches librarians how to create a welcoming environment that enriches, enlightens, and engages their library's growing aging community"--

"How can you become an effective advocate for intellectual freedom and patron privacy while maintaining a positive relationship with diverse elements of your community? Drawing on his experience as library director, this author advocated assuming a proactive role in every library function, from collection building to community outreach. This approach helps you understand the people who challenge library materials - as individuals and as members of...

Give your trustees the tools needed to translate their experiences and interests into strong results on behalf of their libraries. Sally Gardner Reed draws on her years of success leading Friends of Libraries USA to provide trustees with straightforward, easy-to-read, guidance on how to make the most of their vital role. She guides readers through important issues including sustainable fundraising and advocacy, hiring and evaluating a library director,...

"Every Saturday at noon precisely, the T. Middleton Nightingale City Library is transformed, and today Kelly, one of the library pages, arrives just in time to find herself inside the Labyrinth, confronting the Minotaur with Princess Ariadne; her fellow pages are nowhere in sight--and defeating the Minotaur is only the beginning, because other monsters of Greek mythology are also roaming the confusing corridors, and there seems to be no way out of...

Describes a typical work day for a public librarian as he answers reference questions, repairs microfilm readers, weeds the collections, and finds videos for patrons.

"Hundreds of popular horror fiction titles described and categorized according to their underlying appeal features, and under topics and themes you'll never find in the library catalog. Hundreds of popular horror fiction titles are described and categorized according to their underlying appeal features, and under topics and themes you'll never find in the library catalog: the plot thickens (complex plots), fear factors (truly terrifying), big city...

"An invitation from a prestigious liberal arts college to buy their mystery-novel collection comes as a welcome surprise for Raymond Ambler, crime-fiction curator at New York City's prestigious 42nd Street Library. But his pleasure quickly turns sour when the collection's curator - Ambler's friend Sam Abernathy - tells him he plans to fight the acquisition tooth and nail. Why would Abernathy kill - and was it for his collection, for college politics,...